Question 1

What is JobNimble?

Accepted Answer

JobNimble is an all-in-one field service management software designed for contractors, technicians, and service businesses. It helps you manage scheduling, dispatching, invoicing, customer relationships, and more from one powerful platform.

Question 2

How do I get started with JobNimble?

Accepted Answer

Getting started is easy! Sign up for a free 30-day trial - no credit card required. You can import your existing customers, set up your services, and start scheduling jobs within minutes.

Question 3

Is there a free trial?

Accepted Answer

Yes! We offer a 30-day free trial with full access to all features. No credit card is required to start your trial.

Question 4

Do I need to download any software?

Accepted Answer

JobNimble is a cloud-based solution accessible from any web browser. We also offer mobile apps for iOS and Android for field technicians.

Question 5

How much does JobNimble cost?

Accepted Answer

JobNimble offers flexible pricing starting with a Free plan for solo operators. Paid plans start at $29/month for Starter, $79/month for Standard, $149/month for Professional, and custom pricing for Enterprise. Annual billing saves 17%.

Question 6

Can I change my plan later?

Accepted Answer

Absolutely! You can upgrade or downgrade your plan at any time. When upgrading, you get immediate access to new features. When downgrading, changes take effect at your next billing cycle.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and ACH bank transfers for annual subscriptions.

Question 8

Is there a contract or commitment?

Accepted Answer

No long-term contracts! Monthly plans can be cancelled anytime. Annual plans are billed upfront but offer significant savings.

Question 9

Can I use JobNimble on my phone?

Accepted Answer

Yes! JobNimble offers native mobile apps for both iOS and Android. Technicians can view schedules, access job details, capture signatures, take photos, and process payments right from their phones - even offline.

Question 10

Does JobNimble integrate with QuickBooks?

Accepted Answer

Yes, we offer seamless two-way integration with QuickBooks Online. Invoices, payments, and customer data sync automatically between systems.

Question 11

Can customers book appointments online?

Accepted Answer

Yes! With our Customer Portal feature, customers can request appointments, view service history, pay invoices, and communicate with your team 24/7.

Question 12

How does GPS tracking work?

Accepted Answer

JobNimble tracks technician locations in real-time using their mobile devices. You can see where your team is, optimize routes, and provide accurate ETAs to customers.

Question 13

Is my data secure?

Accepted Answer

Absolutely. JobNimble uses 256-bit SSL encryption, is SOC 2 Type II certified, and follows industry best practices for data security. Your data is stored in secure, redundant data centers with 99.9% uptime.

Question 14

Do you backup my data?

Accepted Answer

Yes, we perform automated daily backups of all customer data. Backups are stored securely and can be restored upon request.

Question 15

Can I export my data?

Accepted Answer

Yes, you can export your data at any time in standard formats (CSV, PDF). We believe your data belongs to you.

Question 16

Is JobNimble GDPR compliant?

Accepted Answer

Yes, JobNimble is fully GDPR compliant. We provide tools for data access requests, deletion requests, and data portability.

Question 17

What support options are available?

Accepted Answer

We offer email support for all plans, chat support for Starter and above, phone support for Professional and Enterprise, and priority support with dedicated account managers for Enterprise customers.

Question 18

Do you offer training?

Accepted Answer

Yes! We provide free onboarding assistance, video tutorials, help documentation, and live webinars. Enterprise customers receive personalized on-site training.

Question 19

What are your support hours?

Accepted Answer

Email support is available 24/7. Chat support is available Monday-Friday, 8am-8pm EST. Phone support (Professional and Enterprise) is available Monday-Friday, 9am-6pm EST. Enterprise customers have access to 24/7 phone support.

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